Technical Writing and Authoring


Our technical authors create printed, web-based and other electronic documentation that is accurate, complete, unambiguous and concise.  In addition to research, language, editing, technical and writing skills our technical writers bring you skills in information design, information architecture, training material development, illustration and graphic design, website design and management, user interfaces and Business Analysis.

Having created an overall product development plan we use a five step approach to producing documentation: 

Step 1:  Information gathering and planning

Step 2:  Content specification

Step 3:  Content development and implementation

Step 3.1:  Audience profiling (identifying target audience)

Step 3.2:  User task analysis (analysing the task and information required based on the target audience)

Step 3.3:  Information architecture (design based on analysis, how to prepare the document)

Step 3.4:  Content development (develop/prepare the document)

Step 3.5:  Technical and editorial review (validation of the accuracy and completeness of the document)

Step 3.6:  Formatting and publishing (once the review has been signed off)

Step 4:  Production

Step 5:  Evaluation

We can provide formal standards and guidelines for various styles and formats of technical documentation, depending on the medium and subject area.  

We follow our clients’ standards and stylebooks or, in the absence of these, standard style guides such as the Oxford Guide to Style, Hart’s Rules, The Economist Style Guide (our own internal stylebook) or, for US clients,  The Chicago Manual of Style or Gregg Reference Manual.  

Many of our clients have internal guides that cover specific corporate issues such as logo use, branding, and other aspects of corporate style such as The Microsoft Manual of Style for Technical Publications. 

For defence, security or aerospace-related projects we follow national and international documentation standards.

We use common software tools such as Microsoft Word, Publisher and Expression and  Adobe InCopy and InDesign.


Now that you know about our technical writing and information authoring services call us on 07972 713333 or fill in our convenient contact form.